Introduction
Welcome to Curvy Crush Clothing Online! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our services.
Curvy Crush Clothing Online is committed to providing you with a delightful shopping experience. Our Terms outline the rights and responsibilities of both you and Curvy Crush Clothing Online. By using our website, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms of Service (“Terms”) govern your use of the services provided by Curvy Crush Clothing Online (“we,” “us,” or “our”) within India. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully before using our services.
If you have any questions regarding these Terms or any aspect of our services, please contact our customer support team before proceeding.
Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any additional terms and conditions stated on our website.
Account Creation
- To make a purchase on Curvy Crush Clothing Online, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password.
- You agree to provide accurate and complete information when creating an account and to update it promptly if there are any changes.
Product Information and Availability
- We strive to provide accurate and detailed product information, including descriptions, images, sizes, and prices. However, we do not guarantee the accuracy or completeness of such information.
- Product availability is subject to change without notice. We reserve the right to limit the quantities of any product or to discontinue any product at any time without liability.
Pricing and Payment
- All prices listed on Curvy Crush Clothing Online are in Indian Rupees (INR) and are subject to applicable taxes and shipping charges.
- We accept various payment methods, including credit/debit cards, net banking, and other online payment options, as specified on our website.
- Payment is required at the time of purchase, and we reserve the right to cancel or refuse any order if payment is not received or authorized.
Shipping and Delivery
- We offer shipping within India only. Delivery times may vary depending on your location and product availability.
- Shipping charges and estimated delivery times will be provided during the checkout process. Please review this information before placing your order.
Returns and Exchanges
- Defective Goods: We accept returns or exchanges and issue refunds only for defective goods. Defects should be reported within 24 hours of receiving the goods. The item must be unused, in the same condition as received, and in its original packaging to be eligible for a return or exchange.
- Customized Orders: Customized orders made according to the user’s instructions are non-refundable and non-exchangeable. This includes any customizations such as alterations in size, color, design, or any specific requests made by the customer during the order process.
- Reporting Issues: Any issues or concerns regarding our products or services must be reported within 24 hours of receiving the goods. Please contact us via the email or phone number provided on our locations page. We will strive to address your concerns promptly and find a suitable resolution.
- Shipping Charges: If you wish to return an item and request a refund, the customer is responsible for bearing the shipping charges. In the case of a refund for a Cash on Delivery (COD) order, the customer is responsible for the COD charges incurred during the original delivery.
- Wrong Size Selection: We do not provide refunds for wrong-size selections made by the customer. However, this policy is relaxed if the delivered size differs from what the customer selected while placing the order. In such cases, please contact us immediately to discuss the issue.
Intellectual Property
All content on Curvy Crush Clothing Online, including but not limited to logos, designs, images, and text, is the property of Curvy Crush Clothing Online and protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without prior written consent from Curvy Crush Clothing Online.
Reporting Issues and Concerns
Any issues or concerns regarding our products or services must be reported within 24 hours of receiving the goods. Please contact us via the email or phone number provided on our locations page. We will strive to address your concerns promptly and find a suitable resolution.
Shipping and Cash on Delivery Charges
- If you wish to return an item and request a refund, the customer is responsible for bearing the shipping charges.
- In the case of a refund for a Cash on Delivery (COD) order, the customer is responsible for the COD charges incurred during the original delivery.
Refunds for Wrong Size Selection
- We do not provide refunds for wrong-size selections made by the customer.
- However, this policy is relaxed if the delivered size differs from what the customer selected while placing the order. In such cases, please contact us immediately to discuss the issue.
Contact Information
If you have any questions, concerns, or feedback, you can contact us via the email or phone number mentioned on our locations page. We aim to provide prompt and satisfactory customer support.
Clothing Wash Care
- We recommend referring to the wash care section provided with each item. If wash care instructions are not present, please reach out to the seller to obtain this information.
- It is important to follow the prescribed wash care instructions to maintain the quality and longevity of the product.
- If the product’s care instructions are ignored or not followed, we cannot be held liable for any damage caused, and the warranty may be voided.
Guarantee and Warranty
- The guarantee and warranty on products sold by us depend on the handling and care of the products by the customer.
- Normal wear and tear resulting from regular use are not covered under the guarantee or warranty in any circumstances.
- To ensure the validity of any claim for refund or exchange due to a manufacturing defect, we require customers to make a video while opening the product and thoroughly inspect the items before their first use.
- In order to claim a refund or exchange based on a manufacturing defect, the user must provide a video proof that shows the unedited opening of the sealed packaging supplied by us, without any cuts or alterations, and clearly demonstrates the defected area or defect itself.
Manufacturing Defects
- Manufacturing defects may include torn fabric, stitching misalignment, extra threading, and design mismatches.
- However, manufacturing defects will not include color mismatch or size mismatch, as these aspects may vary slightly due to individual display settings or measurement differences.
- To claim a refund or exchange based on a manufacturing defect, the video proof as mentioned above must clearly showcase the manufacturing defect as per the provided definition.
These Terms are subject to change without prior notice. You must review these Terms periodically for any updates or modifications. Your continued use of our services after any changes indicates your acceptance of the updated Terms.
Thank you for choosing Curvy Crush Clothing Online. We hope you enjoy shopping with us!
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of the Country, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the Country for the resolution of any disputes.